![]() ![]() Please note that some of the applications have dependencies and require that other applications to be installed., such as Apache, mySQL, or Locale. Power Cycle the Drobo by clicking Restart in Drobo Dashboard > Tools Question: I am unable to install MyDrobo/DroboAccessĪnswer: Go to DroboApps in Drobo Dashboard. Please provide diag by going to Drobo Dashboard >Help and Support > Get Diag then Contact Support with the following information: We will need to verify you are the rightful owner of the Drobo. Question: When I try to create an account I get error code: 20 or a message that reads "Account already exists, Contact Support"Īnswer: This indicates another user has already used this Drobo with myDrobo/DroboAccess. Question: Error Code 21 when installing myDroboĪnswer: The Drobo must be registered to your account, please ensure the Drobo is registered If the username & password is still not working, change the username & password by going into Drobo Dashboard > Drobo Settings > Admin, for troubleshooting do not use special characters and keep short. Verify you can log in and out of the Drobo with same username & password If you recently changed your Admin password, try changing it back to the previous one you were usingĪnswer: The username & password used for DroboAccess is the same used to log into the Drobo: The use of information and software provided on this website may be used at your own risk. This site is not affiliated, endorsed or supported by DRI in any way. Make sure you are connected to the internet, and logged into Drobo Dashboard as AdminĬheck to see if any of the dependent DroboApps show an update icon, if so update Drobo, DroboShare, Drobo FS, Drobo 5N, DRI and all related trademarks are the property of Data Robotics, Inc. Your Drobo 5N or Drobo B810n must be registeredĬheck status of DroboApp "MySQL", "Apache", "MyDrobo", DroboAccess, these should be installed and running ![]() Question: Where can I find the user guide for DroboAccess ?Īnswer: The User Manual can be found here The latest version of Drobo firmware and dashboard can be found on our downloads page. In order to see myDrobo and DroboAccess in the Drobo Dashboard, you must have the following firmware and dashboard versions:ĭrobo Dashboard must 2.8.1 or later. Question: Which products work with myDrobo ?Īnswer: The answer is the Drobo 5N, 5N2 and the Drobo B810n. We have created this video for you to see just how easy it is ! Watch how to setup myDrobo here For more information and to see a cool video, visit: Īnswer: Very easy. Question: I am very interested in knowing more about myDrobo, where can I find this informationĪnswer: myDrobo is designed with Drobo customers in mind. MyDrobo/DroboAccess: Frequently Asked Questions ![]()
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